Support & Contact
We’re here to help.
Whether you need help with your account, have a billing question, or want to report something that doesn’t feel right, the smr team at Sun Moon Rising LLC is happy to hear from you.
Email us
The fastest way to reach us is by email. Include the phone number on your account and a short description of the issue so we can help quickly.
We typically respond within one to two business days. Safety-related reports are prioritized.
What we can help with
- Account & profileTrouble signing in, updating your birth details, photos, or deleting your account.
- Matches & messagingQuestions about how compatibility works, likes, matches, or chat.
- Subscriptions & billingPremium features, renewals, and App Store purchase issues. Refunds are handled by Apple.
- Safety & reportingReport harassment, scams, or inappropriate content. You can also block and report users in the app.
Safety first
If you feel unsafe or believe someone is trying to scam you, stop communicating with them, block and report them in the app, and email us at support@smrdating.com. Never send money to someone you met online, and always meet new people in public places.
Policies
For how we handle your data and the rules of the Service, see our Privacy Policy and Terms of Service.
Company
smr is operated by Sun Moon Rising LLC. For general inquiries you can also write to hello@smrdating.com.